New phone

[Tony36]

• I have had a call today from o2 offering me a new phone which I agreed I phone 13 but it’s saying in my account Iv ordered I phone 15 a lot more expensive????

[MI5 · Accepted solution]

@Tony36 

It's a well known scam.
Forward the scam number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...
Change your O2 password too and any others that use the same details.
Notify your bank if you haven't done so already.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Tony36]

• Thanks everyone just managed to cancel order it was a bloody scam I never had a clue

[MI5]

Your first post here @Tony36 

New phone - O2 Community

Please follow all the advice given.

[Oxonian]

@Tony36 

Please make sure that you follow through with the suggestions - such as warning your bank - given by @MI5. 

Even if you have thwarted the scam, you need to ensure that no further damage results.