Solved: New phone

Steph12 · ‎06-10-2021

Hi.

I purchased my new Samsung S21 5g yesterday. Its still not allowing me to make calls. Its saying my sin is not yet provisioned. Can you help. Thank you

MI5 · ‎06-10-2021

@Steph12

If this is an upgrade you can use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎06-10-2021

@Steph12

If this is an upgrade you can use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

New phone

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived