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Level 1: Joiner
Posts: 2
Registered: ‎21-05-2018
Accepted Solution

New phone

Hi, I pre ordered the new oneplus 6 today on a 02 refresh plan, im also a new 02 customer.

I've been sent emails about the terms and conditions but never got a email to confirm my phone will be delivered.

When I try to sign into my 02 it's says "you don't have any products or services in My 02 account" does this mean it hasn't worked?
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Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: New phone

You won’t get that email until the day before the Phone arrives.
You will receive an email with tracking details then and you will be able to track delivery. In your MyO2 which will update at that point.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,523
Topics: 751
Registered: ‎14-01-2013

Re: New phone

[ Edited ]

Hi @Ndc11 You wont hear anything now until you receive a dispatch email . You will then be able to track your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you need to check on the status...please call customer services https://www.o2.co.uk/contactus

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Level 1: Joiner
Posts: 2
Registered: ‎21-05-2018

Re: New phone

Great thank you!

Is that why when i try to sign into my 02 app, it says No billing account?
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Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: New phone

Yeah, nothing will be setup yet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,523
Topics: 751
Registered: ‎14-01-2013

Re: New phone


@Ndc11 wrote:
Great thank you!

Is that why when i try to sign into my 02 app, it says No billing account?

Nothing will show until you get that dispatch email @Ndc11

*The Game Is On*

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Posts: 81,071
Topics: 575
Solutions: 3,920
Registered: ‎04-01-2009

Re: New phone

Hopefullu you will get a despatch email soon otherwise you need to wait until they have stock.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: New phone

Cheers everyone for the useful info above!

 

Welcome to the Community and congratulations on your pre-order @Ndc11- Let us know if you need any further help smiling 

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