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Anonymous
Posts: 0

New phone

Hi I’ve just got a pay monthly phone and I’m trying to get it on my 02 account but it kept showing my old pay as u go, I’ve deleted that phone but still can’t add my new phone it’s says I have added it but when I go on my app it’s not there 

Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: New phone

Hi @Anonymous It may update itself within 24 hrs. If not give customer services a call https://www.o2.co.uk/contactus

*The Game Is On*


Anonymous
Posts: 0

Re: New phone

It will update within 24 hours. I had this a month ago when I upgraded. Mine showed my old phone but showed my new tariff for the first 24 hours 

Posts: 88,160
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: New phone

It needs time for you to use the phone on the network first.
Give it a few hours and check again after using the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: New phone

My iPhone X , never updated! had since nov 3rd very strange , some admin team are supposed to be looking into the issue!
Posts: 88,160
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: New phone

Very occasionally some manual intervention is required, but usually will update automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,715
Registered: ‎23-07-2014

Re: New phone

Hi @Anonymous, welcome to our forum. Smiley Happy Have you had any luck with the phone appearing yet in My O2?

What about you @Anonymous? Let us know how it goes.

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
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Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Anonymous
Posts: 0

Re: New phone

Still not showing, was told to give admin team up to 10 working days for a response from them , complaints passed it to them on 18th dec 😳
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: New phone

Hello @Anonymous,

all fixed now? Please let us know! thumbsup

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Anonymous
Posts: 0

Re: New phone

No still not fixed , still waiting for a reply from the admin team , I contacted mr Baker (complaints ) again ,he said would chase it up and let know with a update . That was 4th January poor service indeed , what do you suggest I do Next ?