Solved: New phone won’t work

Joanne841 · ‎10-11-2020

Upgraded phone on Monday but can’t make calls and have no data please help

MI5 · ‎10-11-2020

The new sim is blank so you'll need to call O2 to activate it.

Numbers from any phone or Skype here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie · ‎10-11-2020

Use your old sim if possible and it's the same size @Joanne841

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Joanne841 · ‎10-11-2020

Haven’t got old sim needed a new one so they sent me one just thought I had to put it in and would be ready to go obviously I was wrong!

MI5 · ‎10-11-2020

@Joanne841

The new sim is blank so you'll need to call O2 to activate it.

Numbers from any phone or Skype here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Joanne841 · ‎10-11-2020

Ok thanks for all the help will give them a call tomorrow

O2

New phone won’t work

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card