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Level 1: Joiner
Posts: 9
Registered: ‎07-08-2017

New phone with Netflix offer.Already have Netflix, help needed.

Hi all.

Just got a new phone with 6 months Netflix free.I'm already a Netflix customer with the full 4K package.Would it be possible to somehow claim the free 6 months and pay the additional £2 per month required sperately?

 

Thanks!

Level 63: Greatness Assured
Posts: 12,574
Registered: ‎31-03-2010

Re: New phone with Netflix offer.Already have Netflix, help needed.

@Chuffster You could speak to customer service, but I doubt they'd be able to alter the promotion. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Posts: 72,702
Topics: 685
Registered: ‎14-01-2013

Re: New phone with Netflix offer.Already have Netflix, help needed.

@Chuffster

I don't know about paying the extra £2 for your package, though you certainly could add the 6 month offer to your existing one.

*The Game Is On*


Level 1: Joiner
Posts: 9
Registered: ‎07-08-2017

Re: New phone with Netflix offer.Already have Netflix, help needed.

Thanks peeps!

Posts: 88,220
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: New phone with Netflix offer.Already have Netflix, help needed.

[ Edited ]

@Chuffster

The offer is a value equivalent to 6 months so if you are paying more than the £8.99 a month your free time will be less than the 6 months.
The credit is just applied to your Netflix account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 9
Registered: ‎07-08-2017

Re: New phone with Netflix offer.Already have Netflix, help needed.

Ah!Great!

Level 1: Joiner
Posts: 9
Registered: ‎07-08-2017

Re: New phone with Netflix offer.Already have Netflix, help needed.

Well, now I have another problem!It won't let me redeem the offer, saying  

The number  isn't eligible for a free Netflix offer
Posts: 88,220
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: New phone with Netflix offer.Already have Netflix, help needed.

Have you tried to redeem the offer over mobile data, when it’s working?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎07-08-2017

Re: New phone with Netflix offer.Already have Netflix, help needed.

Yep, just tried.Still getting the same message.frowning2

Posts: 88,220
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: New phone with Netflix offer.Already have Netflix, help needed.

I guess you need to call customer services then to check why and if your tariff is eligible or not.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)