Solved: New phone / sim keep old number

Hayleyp80 · ‎12-02-2022

I’ve got a new contract/sim phone and want to keep my old number I’ve text sim etc done all the follow instructions but seem to be on the new number not the one I want to keep what do I do

MI5 · ‎12-02-2022

@Hayleyp80

Use old sim or start a sim swap from old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-02-2022

@Hayleyp80

Use old sim or start a sim swap from old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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