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New phone, sim isn't working

Mauralou
Level 1: Joiner
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I upgraded my daughter's phone which arrived yesterday, it's an iphone 7. She is on a pay monthly contract and when we loaded the new sim it doesn't work. According to my account it has updated her monthly allowance but not her new number. Do we have to wait a few days for it to update or should it work as soon as we put the sim in? I've never had this problem before! Thanks, Maura.
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Cleoriff
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Good news @Mauralou yahoo

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Nice and easy then 👍
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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