Solved: New phone, replacement sim and no service

Anonymous · ‎27-11-2017

So I replaced a lost phone, cancelled old sim and got new one with old number. Setup for new phone smooth except there’s no service. Am I wrong in assuming an online sim swap is unnecessary? Thanks

MI5 · ‎27-11-2017

You need to contact CS to have the account block lifted.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-11-2017

You need to contact CS to have the account block lifted.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-11-2017

Ask them to remove the bars. They won't send out an active sim in the post for obvious reasons.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎28-11-2017

Hi @Anonymous, any luck with this yet? Did you manage to get service back on your phone?

Cheers for your advice @MI5 & @jonsie!

Anonymous · ‎28-11-2017

Hey Marjo.
All sorted. Did online sim swap in live chat. Worked perfectly👍

Marjo · ‎28-11-2017

Awesome!! Thanks for the update and glad it all went ok!

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