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New phone purchase

LJR1
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Bought a new phone on Thursday.  Arived Friday - no SIM yet does this come separately and cannot see details on my account when will details show.

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pgn
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If it was an upgrade, @LJR1, simply move the Sim into the new phone, if it fits.

If it was a new phone not upgrade, eg PAYG, a Sim with number should have come with the phone - but it has been known for the Sim to arrive a day or so after the phone. Also your online MyO2 account will show the number you have been assigned, if not an upgrade. 

You can follow up with O2 on one of the numbers in this Guide: Coronavirus Community Help and Support, call around 08:15 in the morning, and this will help you navigate the system:

When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

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pgn
Level 74: Whizz kid
  • 35218 Posts
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Registered:

If it was an upgrade, @LJR1, simply move the Sim into the new phone, if it fits.

If it was a new phone not upgrade, eg PAYG, a Sim with number should have come with the phone - but it has been known for the Sim to arrive a day or so after the phone. Also your online MyO2 account will show the number you have been assigned, if not an upgrade. 

You can follow up with O2 on one of the numbers in this Guide: Coronavirus Community Help and Support, call around 08:15 in the morning, and this will help you navigate the system:

When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

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MI5
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@LJR1 

Did you upgrade?

If so, just use old sim.

If not, You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@LJR1 Are you an existing customer? If so, you can use your old sim if it's the same size. If your new phone is 5G capable and you're in a 5G area, you can call customer service and they will send you a 5G sim, which you then can swap for your current sim. Guide: Coronavirus Community Help and Support 

SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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