New phone problem

Jason68 · ‎13-04-2020

picked up new S20 Plus. Error message. Sim 1 not Provisioned. Can't seem to get hold of anyone to help.... anybodies?

MI5 · ‎13-04-2020

SIM card needs to activated or if you upgraded, use old SIM Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎13-04-2020

@Jason68

It means it's not activated.

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

You need to contact customer services. They open at 10am Guide: How to find help & contact O2

Veritas Numquam Perit

Jason68 · ‎13-04-2020

Thank you!!

MI5 · ‎13-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎13-04-2020

No problem @Jason68 . Best of luck and stay safe.

Veritas Numquam Perit

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