on 30-01-2020 08:46
on 30-01-2020 08:57
You need to use your old sim card if it is the same size.
If not, you need to do a sim swap or call customer service.
Guide: Sim Swap: a mini guide 2017 update
Guide: How to find help & contact O2
on 31-01-2020 10:46
on 31-01-2020 10:46
on 31-01-2020 11:45
on 31-01-2020 11:45
Any update on this @Bethany96? Have you got your phone up and running?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?