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New phone, no service!

Anonymous
Not applicable
I just upgraded to the iPhone 6 it's been a good couple of hours now and I still have no service, how long does it actually take to transfer my number to my new sim??
Message 1 of 4
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1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
Hi

If you've swapped using http://swapmysim.o2.co.uk

Try turning your phone off and on to reset it or turn airplane mode on and off.

If that does not help and service has stopped on your old SIM card which indicated the swap has started then leave it a short while, turning airplane mode on and off every 30 minutes and maybe contact O2 Customer Services to check all is ok ,and it's just not the network being busy that's delaying the swap.

http://www.o2.co.uk/contactus

It could also be a faulty SIM card.

Any O2 high street shop can perform the swapmysim for you too ,or ask customer service to post out another.

Let us now how you get on please.

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Message 3 of 4
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3 REPLIES 3

Anonymous
Not applicable
Did you do swap my o2 sim card on line if so it's will take up to 24 hrs to transfer you old account to new sim card depending how 02 system busy ect
Message 2 of 4
38,892 Views

Anonymous
Not applicable
Hi

If you've swapped using http://swapmysim.o2.co.uk

Try turning your phone off and on to reset it or turn airplane mode on and off.

If that does not help and service has stopped on your old SIM card which indicated the swap has started then leave it a short while, turning airplane mode on and off every 30 minutes and maybe contact O2 Customer Services to check all is ok ,and it's just not the network being busy that's delaying the swap.

http://www.o2.co.uk/contactus

It could also be a faulty SIM card.

Any O2 high street shop can perform the swapmysim for you too ,or ask customer service to post out another.

Let us now how you get on please.
Message 3 of 4
38,873 Views

Anonymous
Not applicable
No it was in a shop that I got it, thank you!
Message 4 of 4
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