New phone never arrived 9 days ago

[Chris110]

My new phone never arrived and was sent back by DHL as they said address wrong even though correct postcode.and my contract is still charging me

[MI5]

@Chris110 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Chris110]

I tried ringing they not very helpful is there an email address or anything like that I can explain it

[MI5]

Unfortunately not @Chris110 

I'll ask @O2Waqas to help though.

[Chris110]

Thankyou

[MI5]

You're welcome

[O2Waqas]

Thank you for the tag @MI5 

@Chris110 Apologies for the inconvenience caused with the order, I will send you a private message so we can look into this further

Thanks 

[MI5]

Cheers @O2Waqas