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Anonymous
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New phone is showing in 'My O2', where's my old one?

Hi Guys,

 

Me again lol, hopefully this is an easier answer Smiley Happy

 

My new contract phone order is confirmed and being delivered tomorrow and 'My O2' now shows this new phones, bills, options, etc.

 

My question is where has my PAYG mobile gone? Isn't it possible to have 2 phones on one acccount? I will be maintaining both phones. Should I make a second account for my old PAYG mobile?

 

Thanks, Russ

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Posts: 3,156
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Registered: ‎06-04-2012

Re: New phone is showing in 'My O2', where's my old one?

No but I believe you can link associated accounts.

 

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
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Posts: 27,019
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Registered: ‎29-07-2008

Re: New phone is showing in 'My O2', where's my old one?

Try this:

 

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Mob...

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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Re: New phone is showing in 'My O2', where's my old one?

Thanks for the quick replies guys,

 

I did already find the bit about linking accounts, but before creating a second one I wanted to check that I needed to. My current account had my PAYG phone on it until I ordered my contract phone when it disappeared. Will I be able to link the old PAYG phone to a new account when it was already linked to mine?

 

Thanks, Russ

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Anonymous
Posts: 0

Re: New phone is showing in 'My O2', where's my old one?

Ok, so I tried to create a new account for my PAYG phone with intention of linking accounts as mentioned. But it won't let me, it says it's already linked to an account....my current account that has been taken over by my contract phone.

Any ideas? Please? Smiley Happy

Russ
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: New phone is showing in 'My O2', where's my old one?

[ Edited ]

You can't create accounts, that is done by O2 when you start the account.

 

If you're having trouble viewing or linking them give O2 a ring.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: New phone is showing in 'My O2', where's my old one?

Just had a live-chat, it seems there is nothing they can do about it. Will just have to give it a day or two and see if it settles as the account only went live today.

If it doesn't sort itself out I'll have to manage it through calls to the topup, bolt-on, etc lines I guess lol

Thanks again for everyone's help, between this and another issue I've not had a lot of luck with this order lol

Russ