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New phone iPhone 7

Ke1
Level 1: Joiner
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Just ordered and received a new IPhone 7 direct from 02 but the phone came with no earphones? Should earphones be in the box and if so how can I contact and complain?
Regards
K
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Anonymous
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Hi @Ke1 yes there should be earphones in the box & a headphone jack. Contact customer service who should rectify the problem 

 

https://www.o2.co.uk/contactus

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Cleoriff
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Hi @Ke1 I'm not sure if earphones should be in the box. You need to contact customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

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Anonymous
Not applicable

Hi @Ke1 yes there should be earphones in the box & a headphone jack. Contact customer service who should rectify the problem 

 

https://www.o2.co.uk/contactus

Message 3 of 8
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iphone4sir
Level 6: Acolyte
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Make sure you check under the main compartment - might seem a bit daft but Apple are good at hiding things - the box should have been sealed too - you should also have a lighting to earphone adapter so make sure you have that too
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Cleoriff
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Having just checked the phone (in the shop) it makes no mention of headphones

https://www.o2.co.uk/shop/phones/apple/iphone-7#contractType=paymonthly

Was it new or refurbished?

Veritas Numquam Perit

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Anonymous
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If it’s a refurb I think it just comes with the phone & charger

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MI5
Level 94: Supreme
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You should get
Phone
Charging Plug
Lightning Lead
Sim Pin
Earphones
Headphone adaptor
Apple transfers
Manual booklet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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Yes on re-reading the title, the op stated clearly it was a new iPhone...

So they do need to contact customer services. It would be interesting to know if the box was sealed though?

Veritas Numquam Perit

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