cancel
Showing results for 
Search instead for 
Did you mean: 

New phone cancellation

Y36
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have just ordered a new phone but ive seen a better deal for the Iphone 7 so would like to cancel this and order the iphoine 7 instead, is this possible?

Message 1 of 4
387 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 107708 Posts
  • 794 Topics
  • 5755 Solutions
Registered:
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 107708 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

MI5
Level 94: Supreme
  • 123956 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Y36 You cannot just "cancel" the order I'm afraid.

With O2 you have to jump through a few hoops....

First you have to accept delivery of the current order, then swap under the 14 day change of mind policy which involves you returning the phone you have just received and then starting over with a different device.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
376 Views

TallTrees
Level 43: Bright Spark
  • 8307 Posts
  • 77 Topics
  • 203 Solutions
Registered:

Remember to take photos of everything and notes of everything and get return posting signed for receipts etc., when sending the phone back ~~ to keep everything right for you @Y36 

Follow all the procedures in order and keep CS informed and keep copies of everything.

Good luck stay safe slight_smile



HAPPINESS IS BEE SHAPED

Message 4 of 4
353 Views