Re: New phone & replacement sim

Isaac · ‎23-11-2018

New phone & replacement sim. Credit still on old phone with old sim. 35hrs now & still no service on new phone. Do I have to return to O2 shop? Right first time?

adamtemp64 · ‎23-11-2018

@Isaac Can you expand what steps you have already done ?

If if the new phone takes the same size sim you just put the sim in it .

the more info you give the more people can help etc

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎23-11-2018

Sounds like you need a sim swap http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎26-11-2018

Hey @Isaac, and welcome to the forum Is it all working now, or do you need any additionnal advice? It'd be great if you could let us know what you've tried already so we can advise further!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

New phone & replacement sim

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14