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New phone accessories

vikki-b
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Hoping you can help, ordered a brand new contract iPhone 11 last week, however since opening the sealed box the charger has been faulty and it one minute charges and then it won’t, what can I do? Thanks.
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Cleoriff
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@vikki-b 

Ideally you should contact O2 and ask for a replacement.

However, getting through to O2 is nigh impossible and they are only taking calls for emergencies.

Add to that you would have to send the whole lot back including the phone.

I would be looking at getting a charger from Amazon.

 

If you do want to call O2 then all numbers are in this guide. Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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Cleoriff
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@vikki-b 

Ideally you should contact O2 and ask for a replacement.

However, getting through to O2 is nigh impossible and they are only taking calls for emergencies.

Add to that you would have to send the whole lot back including the phone.

I would be looking at getting a charger from Amazon.

 

If you do want to call O2 then all numbers are in this guide. Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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vikki-b
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Thanks for the reply.

It sure is impossible to get through to them at the moment, however I don’t want to buy a charger of amazon as I don’t trust them as there normally not good quality, plus you pay a lot for a new phone you should have everything working!
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Cleoriff
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Hi @vikki-b 

I beg to differ. I have bought numerous chargers from Amazon and as long as they are from a seller with a great rating and they are genuine, then they are excellent value.

I wouldn't buy a charger from Ebay but would trust Amazon.

Believe me as a retired nurse I have a thing about cheap chargers having seen the damage they cause.

 

On the other hand I also agree that you should have the full package when you buy a phone so the decision is up to you.

Best of luck.

Veritas Numquam Perit

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vikki-b
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I think agree to disagree is best on that!

But thanks slight_smile
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Cleoriff
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@vikki-b wrote:
I think agree to disagree is best on that!

But thanks slight_smile

As you wish. Good luck getting through to O2 though. thumbsup

PS My Anker charger from Amazon is a well known brand and is even better than the charger which came with my phone slight_smile

Veritas Numquam Perit

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