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New pay monthly sim

Megansull1
Level 1: Joiner
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Hi, I ordered a pay monthly sim and gave my PAC code when I ordered a couple of days ago. I have put my sim in and it is still the o2 number rather than my old one? Would someone be able to tell me if this is right and when my old number will come back? Thanks 

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jonsie
Level 94: Supreme
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Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

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