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New pay month sim only contract

Hga
Level 1: Joiner
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Just activated my new sim however it has now given me a new phone number. I ensured I gave o2 a PAC Number to ensure I kept my previous phone number, however I have just called my partners mobile and it’s showing up as a new mobile number. He then tried calling me on my previous number and it goes straight to answerphone. Help!
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MI5
Level 94: Supreme
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@Hga 

Send the form in from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

or call customer services on 202.

Other numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126764 Posts
  • 613 Topics
  • 21734 Solutions
Registered:

@Hga 

Send the form in from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

or call customer services on 202.

Other numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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