Solved: New pay month sim only contract

Hga · ‎15-06-2021

Just activated my new sim however it has now given me a new phone number. I ensured I gave o2 a PAC Number to ensure I kept my previous phone number, however I have just called my partners mobile and it’s showing up as a new mobile number. He then tried calling me on my previous number and it goes straight to answerphone. Help!

MI5 · ‎15-06-2021

@Hga

Send the form in from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

or call customer services on 202.

Other numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-06-2021

@Hga

Send the form in from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

or call customer services on 202.

Other numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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