Solved: New pay go sim

Anonymous · ‎22-11-2016

I inserted new pay go sim and topped up £25 online but phone calls etc not working and balance still NIL

MI5 · ‎22-11-2016

Did you get a "Top Up Successful" text message?
Did you top up your phone number and not a different one by mistake?
You can check your top up history in your MyO2 http://www.o2.co.uk/myo2 but if in any doubt, give CS a call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2016

Did you get a "Top Up Successful" text message?
Did you top up your phone number and not a different one by mistake?
You can check your top up history in your MyO2 http://www.o2.co.uk/myo2 but if in any doubt, give CS a call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-11-2016

You really need to call customer service as we cannot see your account details here.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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