New order

[Kenzie1304]

I have just placed an order (first contract), I signed all the contract and it said order can take up to 24 hours to be processed but I haven’t received no emails or anything to say my order has been placed. Delivery is meant to be tomorrow and paid extra for before 12pm delivery.

[Cleoriff · Accepted solution]

@Kenzie1304 

It might mean the phone is out of stock. You will get an email to say when it's been dispatched, then you can track it via My O2

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

If it doesn't come tomorrow then you need to claim your delivery charge back.

Contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255