New order

[Anonymous]

Hi everyone I had a email earlier on to say about order an it's processing but not heard nothing about it being despatched does this mean am no longer getting it 

[MI5 · Accepted solution]

It may have been referred to credit checks or phone may be out of stock.
We've no way of knowing so you need to call customer services for an update.
http://www.o2.co.uk/contactus

[Anonymous]

Thanks it was definitely in stock must be the check as I had agreement etc emailed to me thank you for your help 

[MI5]

Don't wish to deflate you but just because the website says in stock, doesn't mean it is.....
O2 doesn't use a live ordering system (it only updates once a day at midnight) so if others have ordered from stock before you, you might luck out, unfortunately.
Hopefully not the case for you but CS will confirm either way.

[Anonymous]

@Anonymous O2 don’t employ a live stock system so the likelihood is that the phone is actually out of stock regardless of what the website says

[Anonymous]

I had the credit agreement sent to me and when looking at it it's not signed how do I do that 

[Anonymous]

You have to click on something in the email to confirm 

[MI5]

Just click the links in the email.
Clicking the links is deemed acceptance of the terms and it's considered an electronic signature.

[Anonymous]

Oh ye I done that at very beginning was just double checking as was looking through others questions before

[MI5]

You really do need to call them to check what's going on mate.