New order accepted? how long until I find out please?

[Anonymous]

Hi I was wondering if anyone could please offer some advice.

I have just gone through the online process of applying for a contract with 02.

I gave all payment info for deposit and direct debit, accpted and agreed to the legal terms and contract info etc

I received an email shortly afterwards with the standard welcome etc, followed by another email that says thank you for your order with an order number and a download for the confirmation etc

i download this and it says again Thank you for your order, your order has been sucessfully placed order number MSXXXXXX

It says delivery will be Wednesday the 23rd March between 8 and 8 but when I log into 02, it shows nothing at all about my order or any relevant account info?

Does this mean that my order has been successful or is still being processed?

If it hasn't been successful, I will have to go and purchase a small handset for the interim as my previous phone died a horrible death courtesy of a marble tiled floor lol 

Thanks in advance x

[Cleoriff]

You won't settle till you ring customer services. I would do it as soon as you can...Best of luck

[Anonymous]

Let us know when your phone has arrived

[Cleoriff]

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@Anonymous wrote:
Customer services said.....

I can see that the order is in progress and you will get the confirmation email with the tracking number and the order will be deliver within 24 hours

Assume that my application has been accepted yay xx

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We posted at the same time @Anonymous. This is the correct procedure. You should get the confirmation email soon......

[Anonymous]

"So it has been accepted? Should I expect a tracking number via email please Ashish x • 4:07 PM

"Yes definitely you will get it"

yay i am not going to be phoneless thanks for the help guys xxx

[Cleoriff]

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@Anonymous wrote:
"So it has been accepted? Should I expect a tracking number via email please Ashish x • 4:07 PM

"Yes definitely you will get it"

yay i am not going to be phoneless thanks for the help guys xxx

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Good news indeed. Let us know what you think when it arrives. Welcome to the forum by the way @Anonymous

[Anonymous]

Thank you Cleo xx I have not upgraded since the iphone 4 so this will be a refreshing change lol

My kids have better phones than me hahah xx

[Cleoriff]

@Anonymous I bought my lads their last two phones so made sure they weren't as good as mine

Mind you they think they are brilliant so that's all good...

[jonsie]

What phone have you ordered? The new iPhone?

[Anonymous]

The iphone 6s plus Jonsie yes. The SE looks as if it is as fat as the 4 and 4s and I fancy a thinny skinny one this time lol

Its a very rare occasion fo rme to treat myself - kids get the phones, consoles, after school clubs, clothes shopping trips etc and I just be the taxi hahah xx

[Cleoriff]

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@Anonymous wrote:
The iphone 6s plus Jonsie yes. The SE looks as if it is as fat as the 4 and 4s and I fancy a thinny skinny one this time lol

Its a very rare occasion fo rme to treat myself - kids get the phones, consoles, after school clubs, clothes shopping trips etc and I just be the taxi hahah xx

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I bought one of my lads the iPhone 6 for Christmas. (He is an 'iFanboy' lol) He loves it....Not interested in my nagging to convert to Android

It's always personal choice at the end of the day. Enjoy your new phone...:smileywink: