New o2 customer and sim won't activate

[Luff84]

I have just switched from Vodafone to o2 and it's been a terrible experience so far! o2 are saying there is a problem setting me up an account and that my new sim won't be activtated for 5 days until a manager has "cleared the account" - what does this even mean? 

The lady said that she can't even credit me anything because i don't technically have an account yet?

I currently have a shiny new phone with a sim card that doesn't work, Anything i can do?

[MI5 · Accepted solution]

@Luff84 

Unfortunately, you need to wait for customer services to sort out your account.

You are the second person today who has reported this problem so I guess there is a problem with activating new accounts currently.

[Luff84]

Thanks for the reply.

It's very upsetting as my daughter was having my current phone for her birthday which just happneded to be yesterday. Now she has to wait for this mess to sort itself out as well! I guess that as it's not an isolated issue it may be resolved sooner rather than later but that's probably wishful thinking 

[MI5]

All we can do is hope for the best for you.
Keep us updated please.