Solved: New number

Andrewjessica20 · ‎26-07-2021

Hi
I’m thinking of upgrading can I get a new number when upgrading? Also can I change my old sim in my old contract phone to pay as you go keeping the old number? Thank you

MI5 · ‎26-07-2021

@Andrewjessica20

Yes to both questions.

Assuming you are now free to upgrade I'd do the PAYG transfer first, then apply for a new contract with a new number. If you just ask for a new number when upgrading, you may lose the old number.

You'll need to pass a credit check too I guess as you'll be taking a new contract.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-07-2021

@Andrewjessica20

Yes to both questions.

Assuming you are now free to upgrade I'd do the PAYG transfer first, then apply for a new contract with a new number. If you just ask for a new number when upgrading, you may lose the old number.

You'll need to pass a credit check too I guess as you'll be taking a new contract.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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