Solved: New number

nevzy31 · ‎05-08-2018

Hi all I changed my number yesterday and the guy told me to change it in my phone settings on Iphone I’ve changed but it keeps going back to my old number anybody any idea how long this takes or if I’m doing it wrong thanks I’m advance neville, or do I just wait lol.

MI5 · ‎05-08-2018

Settings >Phone >My Number. Change it to jewellery number then press Save at the top right of the screen. O2 don't write numbers to sim cards so it cannot be changed by the network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

liggerz87 · ‎05-08-2018

Can you send txt and receive calls and so on might need a new SIM card with new number on as I know the number is like tied to the SIM serial number

Cleoriff · ‎05-08-2018

Hi @nevzy31

Is this just a number change on an existing sim? If so you need to keep rebooting the phone and if there is no change, give customer services a call https://www.o2.co.uk/contactus

(They may want to send you a new sim)

If it's already a new sim then this may help https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Veritas Numquam Perit

MI5 · ‎05-08-2018

Settings >Phone >My Number. Change it to jewellery number then press Save at the top right of the screen. O2 don't write numbers to sim cards so it cannot be changed by the network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎06-08-2018

Hi @nevzy31, I just wanted to check how you were getting on with this. Any progress since yesterday?

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MI5 · ‎06-08-2018

Apologies for the autocorrect error above!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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