New monthly contract issues

[owbb]

So I set up a monthly contract last week but haven’t heard anything back since, however today I noticed my upfront payment of £30 was returned to me, I’m still having problems with myo2 so I can’t track anything from there. Is this normal or does it seem like my order was cancelled? As I said I haven’t been told anything and I’m still waiting for a call back from customer services 

thanks 

[TallTrees]

Hello @owbb 

Welcome to the o2 Community forum 

I don't think o2 customer services would have the time to call you back so regrettably you will need to chase this issue. 

We do not have access to your account details from here 

It may be a good idea to contact O2 customer services on social media if you can

Here is some information for you 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

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[MI5]

@owbb 

A returned payment means you have failed the credit check.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks