Solved: New loan

MarcelMarcel1 · ‎17-10-2020

Hi there,
I want to upgrade my Iphone to the new Iphone 12 and choose a loan for this phone for 6 months but I want to keep my phone number and I don’t want to choose a new sim+ new pay monthly for resources. I want to keep my old pay monthly and phone number but all the time when I checkout I had to choose a new number.
Can someone help me?
Thanks

MI5 · ‎17-10-2020

@MarcelMarcel1

When upgrading you keep your number but you will need to choose a new airtime tariff.

You cannot keep your old one.

You'll also need a new sim as the iPhone 12 is 5g and your old sim is only 4g, but the new sim will have your old number on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎17-10-2020

@MarcelMarcel1

When upgrading you keep your number but you will need to choose a new airtime tariff.

You cannot keep your old one.

You'll also need a new sim as the iPhone 12 is 5g and your old sim is only 4g, but the new sim will have your old number on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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