Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎24-07-2018

New iPhone X

I feel like i’m being silly and missed something, I’ve just upgraded to an iphone X keeping the same simcard. I’ve put my sim into my new phone and it says no service. Is there something else I forgot to do?
Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: New iPhone X

Sounds like they may have transferred you to the new sim.
Have you tried that?
If not, the old sim should still be working.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,585
Topics: 677
Registered: ‎14-01-2013

Re: New iPhone X

@ZuhoorIf you have rebooted your phone a few times and are still getting No Service, you need to ring customer services, if you want to keep your existing number.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If they have already activated your new sim (which is strange) then you will need to do a sim swap.

http://swapmysim.o2.co.uk/

 

It's far quicker to call O2 between 8-8.30 am this morning. Or even pop instore and explain the problem to them.

They will handle it far more quickly than you attempting to do it yourself.

Best of luck and welcome to the forum  Welcome

 

*The Game Is On*


Highlighted
Community Manager
Posts: 5,021
Registered: ‎18-04-2018

Re: New iPhone X

Hi @Zuhoor, I hope the info above helps you get this working, but please keep us in the loop of your progress slight smile 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature