Solved: New iPhone 6s. They sent a new SIM too. Do I have ...

JemTheWire · ‎25-09-2015

As the title says really.

I already have an iPhone 5s on an existing pay monthly contract with O2.

Today I recieved my shiny new iPhone 6s. Also in the package was a new SIM card. My question is, do I have to swap my existing SIM with this new one?

Both are the same size (physically) so will I suffer any issues 'down the road' if I don't use the new SIM?

Thanks. I have tried the O2 Chat, but no one is available.

MI5 · ‎25-09-2015

As long as you did an upgrade you can use the old sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-09-2015

As long as you did an upgrade you can use the old sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JemTheWire · ‎25-09-2015

Thanks. That was quick.

Yes, it was an upgrade.

MI5 · ‎25-09-2015

You'll be fine then mate..

Keep it as a spare, just in case !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-09-2015

Help. Got my new iPhone 6s as an upgrade from my old 3GS . Tried to set it up but it keeps freezing and won't work. Anyone else having problems? My old phone now has no service and my new phone doesn't work.

Cleoriff · ‎25-09-2015

Hi @Anonymous Did you get a new sim with the phone? You may need to do a sim swap...

http://swapmysim.o2.co.uk/

Veritas Numquam Perit

MI5 · ‎25-09-2015

If it's faulty call cs http://www.o2.co.uk/contactus and arrange a replacement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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