New direct debit email?

Dhaw · ‎14-11-2023

I received the email about the new debit being set up. I am confused why they have set up a 4th on my account.

I only have 3 lines.

As anyone had this?

MI5 · ‎14-11-2023

New direct debits are set up when customer accounts are moved to the new billing system.

You can confirm this with O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎14-11-2023

There are 3 options @Dhaw - 1 you are being moved onto o2's new billing platform called 360, 2 you have been moved from Virgin to o2, 3 someone has taken a new line out in your name.

Best to get in touch with customer services to double check what's going on.

You can call on 202 or 0344 809 0202

(or Payment management number -0800 902 0217 )

If you have no access to a phone then use Skype to call 0800 032 1402

Guide: A Guide to Skype

Or message on social media:

Facebook ( https://o2uk.co/O2CFB) ,

Twitter ( https://o2uk.co/O2CTW) or

Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here