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New device issues

Sophief
Level 1: Joiner
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I upgraded early. I decided to go for Iphone 📱 for since I had many problems with my S8+. I put the order through on 09/08 I received it on 12/08. I rang or to see if they would exchange 💱 it for another but they refused. They also count the 14 days from the day after I placed the order eventbkugh I didn't receive the phone 📱 but 2 days after. Can anyone help me what to do as I don't want to keep the iphone 📱 after my bad experience with it I wanted to exchange 💱 it for the samsung
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Cleoriff
Level 94: Supreme
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@Sophief 

They have this wrong. Your 14 days start from the day you receive your phone

https://community.o2.co.uk/t5/Off-Topic/New-Mobile-Phone-Scam-Delivery/td-p/1249063

Go back to CS and tell them this....

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Sophief 

They have this wrong. Your 14 days start from the day you receive your phone

https://community.o2.co.uk/t5/Off-Topic/New-Mobile-Phone-Scam-Delivery/td-p/1249063

Go back to CS and tell them this....

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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Welcome to our community @Sophief slight_smile 

 

I was wondering how you were getting on with this, as it's been a few days since you last posted? 

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