New customer

[Toni89]

Hi I applied for a new contract on the 26th May and on the 2nd June I got an update off the credit risk team confirming everything was good and still have yet to receive an update following my order. I've contacted the social media team multiple times and still nothing. 3½ weeks following my order. How long does this normally take for O2?

[Cleoriff]

@Toni89 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

[Toni89]

I've done this 4 times now and they just keep telling me that they're waiting for an update

[Oxonian]

Unfortunately @Toni89, this is a customer to customer community so we cannot access your account or offer other direct help.

You need to persevere with O2, and I suggest that you use the social media route as articulated by @Cleoriff.