Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 2
Registered: ‎09-01-2019
Accepted Solution

New customer transfer old number

I requested number transfer Sunday and understood it would take 48 hours to change.  Still not changed.  Can't seem to contact o2 on live chat.  Had to hold on for ages on phone and gave up.  Can I send an email?  Not a good experience so far.

 

If anyone knows customer service email address that would be very helpful.  Thanks

 

 

Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: New customer transfer old number

@Alleescatsdid you get a text from O2 to say when the transfer would take place?

Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: New customer transfer old number

O2 contact details;

 

https://www.o2.co.uk/contactus

Level 1: Joiner
Posts: 2
Registered: ‎09-01-2019

Re: New customer transfer old number

No not a text but an acknowledgement after submitting transfer form saying two working days.

Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: New customer transfer old number

If no text I suspect it is still being processed, needs a chat with CS I'm afraid.

Highlighted
Posts: 71,622
Topics: 677
Registered: ‎14-01-2013

Re: New customer transfer old number

@Alleescats

Sunday wouldn't count so it should have happened at the latest today.

If no change after rebooting your phone then you need to chase up customer services.

https://www.o2.co.uk/contactus

*The Game Is On*