New customer - porting of number from Vodafone

[jimbox82]

I joined O2 this week and received my SIM card. When buying this I gave a PUK code to port my existing number from Vodafone. I have not received any information as to when this will happen. 

I would have expected at least an email about this? I do not want to start with O2 if my number cannot be ported. Thanks

[MI5]

@jimbox82 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Bambino]

@jimbox82 You would have had to have a PAC from Vodafone, not a PUK. Is it possible that you requested the wrong code from Vodafone?