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New customer from ee

Stonecold316
Level 1: Joiner
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I’m new to o2 today, my new phone should arrive tomorrow. I have terminated my existing contract with EE due to poor customer service. I used the o2 WhatsApp messenger to order my new phone. I have downloaded the my o2 app and the number at the top (mobile number) on my new account is an o2 number, I stated when I joined o2 today I wanted to carry over my number from EE but I can’t recall anybody taking the PAC or PUK number EE gave me when I left. I do recall telling the o2 agent I want to keep my existing number. I’m just worried now as on the my o2 app it’s not my number. Maybe it will update when I get my phone tomorrow. The last thing I want to do is have to contact everyone telling them I have a new number. Can anyone help? 

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MI5
Level 94: Supreme
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@Stonecold316 

Process here Guide: Migration & porting into O2  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127428 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Stonecold316 

Process here Guide: Migration & porting into O2  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 67: Unsung hero
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@Stonecold316 

 

You need to contact o2 tomorrow and give them your PAC code, as without it nothing will happen, and the number you have been given temporarily will exist until you give o2 the PAC Code and port your number across.

Full details are here Guide: Migration & porting into O2  

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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PhoneChanger
Level 30: Meditator
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You'll need to have not already terminated your EE contract too (as in the line needs to be active for you to port the number over), if they have already closed your account and you have no service it may be more challenging 

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