Solved: New contract

Bekky80 · ‎07-06-2021

Hi, I have had a message to say my new phone will be connected tomorrow and to keep my phone switched off until 6pm, does this just mean my new phone or both phones? Sorry if a stupid question....

MI5 · ‎07-06-2021

@Bekky80

All you need to do is watch your old phone until it loses signal then turn on your new one.

If it doesn't get a signal immediately, just reboot every 30 mins until it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-06-2021

@Bekky80

All you need to do is watch your old phone until it loses signal then turn on your new one.

If it doesn't get a signal immediately, just reboot every 30 mins until it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bekky80 · ‎07-06-2021

Thank you

MI5 · ‎07-06-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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