cancel
Showing results for 
Search instead for 
Did you mean: 

New contract

Bekky80
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, I have had a message to say my new phone will be connected tomorrow and to keep my phone switched off until 6pm, does this just mean my new phone or both phones? Sorry if a stupid question.... slight_smile
Message 1 of 4
157 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 119298 Posts
  • 605 Topics
  • 17277 Solutions
Registered:

@Bekky80 

All you need to do is watch your old phone until it loses signal then turn on your new one.

If it doesn't get a signal immediately, just reboot every 30 mins until it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
136 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 119298 Posts
  • 605 Topics
  • 17277 Solutions
Registered:

@Bekky80 

All you need to do is watch your old phone until it loses signal then turn on your new one.

If it doesn't get a signal immediately, just reboot every 30 mins until it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
137 Views

Bekky80
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you
Message 3 of 4
128 Views

MI5
Level 94: Supreme
  • 119298 Posts
  • 605 Topics
  • 17277 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
123 Views