New contract

[Anonymous]

Hi i apply online for a new contract but i didn't receive a respons or an e-mail ... they take me money from my account .. what i supouse to do ? Thanks

[jonsie]

Your best option is to call O2 customer service. Also look in your spam folder.

http://www.o2.co.uk/contactus

[MI5 · Accepted solution]

If you have been referred to get your credit worthiness checked, you won’t get an email until accepted.
If you are accepted, you will get full instructions emailed to you.

[Anonymous]

@Anonymous They will hold your money for a few days until the checks are completed then if you pass then o2 will receive the funds

[Marjo]

Good morning @Anonymous! Please take a look at the advice above from our other members and keep us updated on how you get on with this.