New contract

[Russarlee]

I commenced a new contract with o2 yesterday via a third party. I called yesterday afternoon to migrate my previous number (also with o2) to my new sim.

I was told that it would be connected within 24 hours, but mostly likely within the next 4.

This seemed to work OK, but today everything disconnected.

My phone keeps telling me the sim is not provisioned. I can't make or receive calls. Can't call. Can't log into my o2.

Tried turning my phone off and on multiple times.

I have no idea how to resolve this issue and I'm getting increasingly frustrated with it.

Any ideas?

[MI5 · Accepted solution]

@Russarlee 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[mick22]

Thanks for your note.  New to this system.  I take your point - question now is how do I remove the posting.

[MI5]

@mick22 

You didn't post on this thread but you have an hour to edit any post you make.

Click the arrow top right of the post and select edit.