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New contract

LUMC_0102
Level 1: Joiner
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Hello I’ve recently purchased an new phone contract yesterday an I’m yet to here back whether or not I’ve been accepted for the contract ? is their any way I can try an get it chased up as I’m worried my phone won’t come it was suppose to arrive before 10:30am today I paid extra for it to come 

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gmarkj
Level 66: Unequalled
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You should receive a number of emails (4 I think) with various terms and conditions on before the contract is approved @LUMC_0102 

If you have not seen those then it is still being processed.

As for delivery, you will get an email the night of despatch saying it is on the way with a tracking number. Until you get that the phone has not been sent.

You can try messaging o2 using social media on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 6
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gmarkj
Level 66: Unequalled
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Registered:

You should receive a number of emails (4 I think) with various terms and conditions on before the contract is approved @LUMC_0102 

If you have not seen those then it is still being processed.

As for delivery, you will get an email the night of despatch saying it is on the way with a tracking number. Until you get that the phone has not been sent.

You can try messaging o2 using social media on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 6
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LUMC_0102
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It’s given me a box to sign , how would I sign it on the email ? 

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jonsie
Level 94: Supreme
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LUMC_0102
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I’ve just looked on my emails an I’ve got a email with information I need to sign for how would I go about doing this ? Is their a way I can sign it on my phone 

Message 5 of 6
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gmarkj
Level 66: Unequalled
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As @jonsie says @LUMC_0102, you just need to open the emails for it to count as being digitally signed.
Sometimes there is a tick box at the bottom of the page, but not always.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 6
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