New contract
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-01-2021 17:23
I went to O2 website and I was browsing because I want to change my network actually. I’ve found what I like and I placed the order on 26/01 for a phone and a contact as well. I accepted all the paperwork and I’ve received the classic welcome and legal stuff mails from O2. Two days after I don’t know what’s going on. I don’t have the time except at 12 at night if they are on to speak with them over the phone that’s why I tried live chat. On 26/01 I was told that they processing my order and I should wait 24 hours. After 24 hours on 27/01 I chatted with them and they told me that the order is with the credit team for checks ( not declined in first place ). After 24 hours at 28/01 I’m chatting again with them and they told me that I should wait another 24 hours in order to investigate what’s going on. As a result thanks to that 5stars customer service I don’t know if I will get the phone tomorrow as they told me from the chat ( I assume not by the time no one informed me for any dispatch or anything else at all ) I cannot upgrade with EE because I don’t know my order status with O2 obviously and I don’t want to find myself with 2 contracts and of course I lost £300 of free stuff that EE was giving me because I’m still waiting from O2 to inform me.
Nice customer service for a new customer though. I’ve read everything that it is said for them here and I totally agree with every negative word!
I know that no one that can help is here from O2 and we all are community members but it’s totally ridiculous in 2021 with so many competition outside to have that attitude to potential customers.
Regards to everyone!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-01-2021 17:27
I can ask @O2Waqas to take a look for you if you'd like?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-01-2021 17:31
Thank you
- 152383 Posts
- 651 Topics
- 29084 Solutions
on 28-01-2021 17:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-01-2021 17:33
No problem @Angelogab
@O2Waqas will message you for some more details shortly.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-01-2021 17:35
@MI5 Thank you for the tag
@Angelogab Apologies you're experiencing issues with your order, I will send you a private message so we can look into this further for you
Thanks
- 152383 Posts
- 651 Topics
- 29084 Solutions
on 28-01-2021 17:36
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-01-2021 17:36
Thanks @O2Waqas
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 2 Posts
- 0 Topics
- 0 Solutions
29-01-2021 11:59 - edited 29-01-2021 12:01
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
29-01-2021 11:59 - edited 29-01-2021 12:01
I have exactly the same problem - placed order on the 26th and still no clue whats happening. I've spoken on the live chat every day and still no further forward. Very tempted to just cancel and go elsewhere!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-01-2021 13:29
Not only that but yesterday they contacted me from a scam reported number and asked me for proof of ID and address. Obviously I thought that it was legit and I did it 😕
Still waiting for an answer.
I lost the offer from my current provider and I’m fuming:/
- 152383 Posts
- 651 Topics
- 29084 Solutions
on 29-01-2021 14:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-01-2021 14:07
Did you check your messages on the forum from @O2Waqas ?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-01-2021 14:12

