New contract

[Tamaraggx]

Hi there
I have got 3 contracts out with o2, never missed a payment etc. I wanted to get another one for my partner - put us on a family bundle but they keep referring me to a page of credit referrals, but I’ve been accepted prior this? What’s changed? No one can give me an answer on the phone as they are just as confused, they keep telling me to apply but it’s ruining my credit rating with all the checks.

[TallTrees · Accepted solution]

Hello @Tamaraggx 

Very sorry to hear your concerns, you must get this sorted out.

CreditFileReferral@O2.com

Credit File Referral Team

Suite P

Arlington Business Centre

Leeds

LS11 ONE

FAX 0113 202 5865

Hope this helps ~ welcome to the o2 community Forum 

Best wishes TallTrees

Let us know how it goes

PS  It is my experience that you would be better to write to this company, keep copies of your letters and send the letter Recorded Signed For.

[MI5]

@Tamaraggx 

What does the page of credit referrals actually say?

I've never seen such a page before.