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Level 1: Joiner
Posts: 1
Registered: ‎24-06-2019
Accepted Solution

New contract

I recently received a phone call from o2 offering me a pay monthly deal and I was hoping someone could contact me again as I was told I would get a call back to confirm the contract but I didn't get the call and I wasn't left a number to call?
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Posts: 98,528
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: New contract

@Row 

In order to be 100% certain that the call came from O2 you'd need to call them back yourself.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 46: Trendy
Posts: 5,333
Registered: ‎26-03-2014

Re: New contract

I would be highly (as in, 99.99%) suspicious of any cold call from a company offering me a deal.
Search this forum for M&J - they are a "trusted partner" of o2 that calls customers offering new deals.
Unfortunately they stick true to the principle of if it's too good to be true.
Don't accept anything offered over the phone.
Ask for everything in writing.
Then check it independently yourself.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Anonymous
Posts: 0

Re: New contract

Don’t accept anything from a cold call