on 09-04-2020 08:11
on 09-04-2020 08:18
on 09-04-2020 08:18
Hi @Mal1
The extra amount will be pro rata for your first bill on your new contract. It should revert back to normal next month.
https://www.o2.co.uk/help/account-and-billing/first-bill
Veritas Numquam Perit
on 09-04-2020 08:23
on 09-04-2020 08:28
on 09-04-2020 08:28
You can't go back. You have agreed and signed up to a new contract. Be patient. The amount you agreed will be what you pay next month, although the annual RPI will be added.
Veritas Numquam Perit
on 09-04-2020 08:34
on 09-04-2020 09:29
on 09-04-2020 09:29
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
on 09-04-2020 10:45
on 09-04-2020 10:45
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here