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New contract was £20 a Month

Mal1
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I recently moved my pay monthly contract from £15 to £20 but just received a bill for £22.74 i have tried to cancel my contract and revert back to my old contract but it won’t let me as there is no one to chat to to do this can anyone help
Regards
Mal
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Mal1
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I like most people have to pull in our draw strings in this difficult time. As said in previous message i have tried to cancel but not able to?
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Cleoriff
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Hi @Mal1 

The extra amount will be pro rata for your first bill on your new contract. It should revert back to normal next month.

https://www.o2.co.uk/help/account-and-billing/first-bill 

Veritas Numquam Perit

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Mal1
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Hi Cleoriff,
Thank you for your reply the bill date i received was for a full month i was told it would be no more than £20 a month but at these trouble times i want to go back to my old contract but not able to do so as no one to chat to?
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Cleoriff
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@Mal1 

You can't go back. You have agreed and signed up to a new contract. Be patient. The amount you agreed will be what you pay next month, although the annual RPI will be added.

https://www.o2.co.uk/prices 

 

Veritas Numquam Perit

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Johnkempsonsmit
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Dos anyone no y my phone keeps stopping wen I am talking to someone gos bk to end call
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MI5
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@Mal1 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gmarkj
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Have you checked the bill and seen what the extra charge was for @Mal1?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 8 of 8
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