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New contract, same number?

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Lukas239
Level 1: Joiner
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on ‎01-12-2019 20:00

on ‎01-12-2019 20:00

Evening all, just finished my 24m contract, switched (automatically via mobiles.com) to an O2 SIM only contract.

Now I've seen a good deal on a new O2 contract. Can I keep my number if I purchase this technically as a 'new customer'? Or will I have to port over to another supplier, then port again for this new contract?

Thanks
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MI5
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on ‎01-12-2019 20:11

on ‎01-12-2019 20:11

@Lukas239 

Just call customer service when you get the new contract and ask them to migrate your number to it. 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151651 Posts
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Registered:

on ‎01-12-2019 20:11

on ‎01-12-2019 20:11

@Lukas239 

Just call customer service when you get the new contract and ask them to migrate your number to it. 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎03-12-2019 12:50

on ‎03-12-2019 12:50

You should be fine if you follow the above advice @Lukas239 but if any issues crop up let us know and we'll see what we can do to help. wink

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